Faizan Ali

About Faizan Ali

Energetic and optimistic Travel Sales consultant with 5 years of professional experience assisting customers in helping to book new reservation and cancellation & and solving their travel issues over the phone. Hardworking and focused on completing work quickly to consistently exceed targets.

Experience

1. Sr Corporate Travel Consultant

   Concentrix

   Jul 2023 — Present · Gurugram, IN

   To manage bookings of Make My Trip Corporate Clients.• Research, analyses and resolve the customer queries effectively and efficiently within the given SLA.• Responsible for all kind of travel products International and Domestic (Air, Hotel, & Travel Insurance)• Assisting clients with the best available routing with lowest available fare.• Issuing tickets of different airlines and sending same to passengers within TAT.• Issuing tickets in Void cases after rectifying details in PNR like name, date and sectors.• Reissue ticket on Nil ADC with proper endorsement and Tour code.• In case of Name Correction cases calling airline and treating case accordingly.• Take care of issues on various topics such as : Voluntary and Involuntary Schedule change, waivers on flight got Non-operational, Queues check in every 2hrs.• Responsible for assigning emails to the team and providing support on the floor as an when required.

Education

• Delhi University

  Bachelor's degree

  2012 — 2015