Faizan Alam
PC Support Technician| Hardware and software Installation | Technical support | IT technician
- Role
- L2 Engineer at Electronic Bazaar
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Faizan Alam
Highly motivated and detail-oriented computer hardware professional with 4 years of…
Experience
L2 Engineer
Jan 2025 — Present · Navi Mumbai, IN
Troubleshooting and Resolution:Investigating and resolving escalated network issues that Level 1 support cannot resolve. Configuration and Maintenance:Configuring and maintaining network devices like routers, switches, and firewalls. Network Optimization:Monitoring network performance, identifying bottlenecks, and implementing solutions to improve efficiency. Incident Management:Responding to network incidents, documenting troubleshooting steps, and ensuring timely resolution. Collaboration:Working with other IT teams, including Level 1 and Level 3 support, to address network-related issues. Documentation:Creating and maintaining documentation for network configurations, troubleshooting procedures, and solutions. Security:Assisting in maintaining network security, performing security assessments, and implementing security measures.
Education
HADI HASHMI SENIOR SECONDARY +2 SCHOOL, GAYA
INTERMEDIATE, (PCM) SCIENCE
Magadh University
Bachelor of Arts - BA, Geography
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Diploma in computer science , Computer Programming, Specific Applications
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