Faizan Ahmed

About Faizan Ahmed

My job role is to ensure that our clients receive the very best possible service and experience, in line with their needs, expectations and vision. With several years experience, I have acquired excellent communication skills at all levels, which I utilise to build rapport with both internal & external customers by maintaining a warm approach and welcoming personality. As a person who thrives under pressure, I believe in constantly building on my skillset by gaining additional responsibilities. Also enjoy working as part of a team and developing others, but also can work well independently. Possess strong interpersonal and people management qualities enabling me to relate well at all levels

Experience

1. Senior Team Lead

   WheelsEye

   Feb 2019 — Present · Gurgaon, IN

   Team Lead (Customer Care and Operations) Gurgaon, Delhi NCR\\\\n• Managing a team and handle the acquisitions escalations and revenue / day to day operations, quality\\\\naudit for the sanity of team, and handling the escalations as per the SOPs.\\\\n• As the Central SPOC from the ops team, managing the hiring/grooming/training/payout of team\\\\nmembers. Managed the delivery of large-scale development projects.\\\\n• Communicated effectively with stakeholders to ensure project objectives were met & responsible for CSAT.\\\\n• Building up systems and processes to enhance Customer Experience / Customer Retention.\\\\n• Lead a team of SE / Callers and Managing PL of cities (Delhi NCR, HR, UP, RJ).\\\\n• Strong communicator and problem-solver, able to motivate and inspire team members to achieve their full potential and managed project timelines\\\\n• Drive internal and external communication to ensure on-going updates on the resolution process.\\\\n• Brief staff weekly on operational targets and achievements. Also managing data and reports / Dashboards.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n