Faizan Ahmed
Microsoft Support Specialist | Expert in Windows, MS 365 | Teams, SharePoint, OneDrive & Networking
- Role
- Virtual Customer Service Agent at Computer Upgrade King
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Faizan Ahmed
Experience: 7 YearsTata Consultancy ServicesDesignation: Senior Process AgentTenure: June 2019 to till dateResponsibilities: Provide helpdesk support to end user of proprietary and third-party software Documents all issues and generate reports detailing common problems and error trends Escalate service questions to appropriate client representatives Creating and handling Incident tickets on ServiceNow platform Presenting service desk team data from ServiceNow dashboard to client Fill in for in-house IT services as needed, installing new desktops and laptops for developers, project managers, and VIP users Helping user by resetting passwords and unlocking account from Active Directory Leverage internal technical expertise, including peers, mentors and knowledge base, to provide the most effective solutions to customer issues. Create new knowledge base articles to capture new learnings for reuse throughout the organization. Maintaining all SLA parameters, Ticket Analysis and Auditing Engineer’s tickets Driving high priority and Critical bridge calls being tenured in TeamDIN Engineering ServicesDesignation: Technical Support AssociateWork location: Adobe Pvt Ltd - Noida Sec-25ATenure: September 2017 – April 2019Responsibilities: Helping users with technical support for Adobe Connect application Helping users with installation of Adobe Connect application and add-ins Assisting with user’s subscription and add-on to the subscription Assigning bug reported incidents to support team Create new knowledge base articles to capture new learnings for reuse throughout the organization. Helping application Development team to open warzone to any application OutageConvergys India Services Pvt LtdDesignation: Associate Global Escalation EngineerTenure: August 2015 – April 2017Responsibilities: Providing end user technical support for Microsoft Windows and MS Office apps Download, Installation, Activation and update of windows 7, 8.1 and windows 10 Handling the customers facing upgrade related issue and providing them resolution Download, activation and installation of Microsoft office 2007, 2010, 2013 office 365 and 2016 Troubleshooting Office related issues like outlook configuration and email sending and receiving issues. Helping OneDrive users with subscriptions and OneDrive application for Windows desktop. Assisting users with online files restoration and sync issues on desktop application
Experience
Virtual Customer Service Agent
Mar 2025 — Present
Education
Delhi University
Bachelor's degree
2010 — 2013
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