Faizal Vhora
Customer Experience Associate @Walmart
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WORK HISTORY
Customer Experience Associate @Walmart
Toronto, ON, CA
Promoted financial services, protection plans, and charity initiatives to customers, contributing to store revenue growth and customer engagement. • Improved inventory accuracy and reduced stockouts by 30% through daily inventory counts and optimized replenishment processes. • Increased operational efficiency by reducing order preparation and delivery time by 40%, maintaining a 9/10 customer satisfaction rating. • Trained and mentored 5+ new associates on POS systems, operational procedures, and customer service standards
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering, Civil Engineering
Humber College
Postgraduate Degree, Supply Chain and Project Management
ABOUT FAIZAL VHORA
Civil Engineer and CAPM-certified project professional with experience supporting construction projects through cost estimation, construction documentation, project coordination, and stakeholder collaboration. I have contributed to multiple infrastructure and construction initiatives by preparing detailed quantity takeoffs, developing cost estimates, coordinating project documentation, and ensuring compliance with building codes and design standards. My experience includes collaborating with architects, engineers, and fabrication teams to resolve design conflicts, streamline workflows, and support efficient project delivery. In previous roles, I improved project documentation workflows, accelerated drawing coordination, and supported the successful delivery of construction milestones through effective planning and resource coordination. My technical foundation includes AutoCAD, Revit, Bluebeam Revu, and project scheduling tools used to support construction planning and execution. Alongside my engineering background, my experience in customer operations and inventory management has strengthened my ability to manage priorities, maintain operational efficiency, and deliver results in fast-paced environments.
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