Faizaan Merchant

About Faizaan Merchant

As a Solutions Delivery Manager at Crayon, I lead the Cloud Services Team that is responsible for architecting, deploying, and implementing cloud projects for various clients. I understand the business scenarios and processes of the clients and capture them for the cloud adoption journey. I also lead the solution discussions and finalize the industry compliant and cost optimized solutions that fit the requirements.With an MBA in Operations Management and Supervision and multiple certifications in Azure, I have a strong background in cloud engineering, DevOps, and project management. I have developed and deployed cloud solutions manually and with Terraform (Infrastructure as Code) for different industries and sectors. I have also managed end-to-end deliveries of projects with an agile mindset and a technical advisor role. I have contributed to various revenue generation programs offered by OEMs for cloud adoption and migrations. I am passionate about delivering cloud solutions that meet the business needs and goals of the clients.

Experience

1. Pre Sales & Delivery Manager

   Crayon

   May 2025 — Present · Mumbai, IN

   Heading the Cloud Presales & Delivery Services Team at Crayon India, focused on delivering world-class, scalable, and secure cloud solutions that meet diverse business needs.Visionary Leadership: Building a strong pipeline across business segments by enabling strategic conversations and proactively driving sales engagements.Business Growth Mindset: Actively identifying and pursuing opportunities that contribute to lead generation, business expansion, and customer acquisition.Customer-Centric Solutions: Designing and delivering solutions that directly address customer pain points, thereby building trust and reinforcing Crayon’s position as a reliable technology partner.Solution Leadership: Spearheading architecture, deployment, and implementation of Azure and hybrid cloud projects, ensuring alignment with business objectives and industry best practices.Client-Centric Approach: Conducting in-depth assessments of clients’ end-to-end business processes to architect cloud adoption journeys that drive tangible business outcomes.OEM Program Leadership: Driving adoption and revenue through strategic engagement in OEM-supported initiatives, with a focus on migration, modernization, and optimization.Agile Execution: Embracing an agile mindset to accommodate evolving customer needs, enabling flexible and responsive solution delivery.Technical Advisory: Serving as a trusted advisor for complex cloud transformation scenarios, offering strategic guidance and hands-on expertise.Gap Analysis & Feedback Loop: Identifying technical or business requirement gaps, crafting workarounds, and documenting critical feedback for escalation to product teams.Project Management: Ensuring successful execution through structured project planning, optimal resource management, and proactive stakeholder engagement.

Education

• ITM Group of Institutions

  Master of Business Administration - MBA, Operations Management and Supervision

  2017 — 2019

• MMK College - India

  Bachelor of Computer Applications, Computer/Information Technology Administration and Management

  2011 — 2014