Faiza Osman
IT Support Specialist II @ Meta | CompTIA A+, SOC, Scrum Master
- Role
- Meta IT Support Specialist Ii at Meta
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Faiza Osman
I\'m an enterprise IT professional with experience supporting some of the world\'s largest…
Experience
Meta IT Support Specialist Ii
Mar 2025 — Present
Technical Support Specialist ProfileSkilled in troubleshooting and resolving complex issues across Windows, macOS, iOS, and Android platforms.Adept at delivering high-level technical support, configuring and maintaining end-user hardware/software, and ensuring seamless operation of desktops, laptops, mobile devices, and peripherals.Experience supporting Windows, Mac, and Linux operating systems in a corporate environment. Extensive use of PowerShell scripting for automation, troubleshooting, and system management tasks, streamlining workflows and enhancing overall efficiency in resolving technical issues.Proficient with collaboration tools such as Office 365 and Google Workspace.Experienced with enterprise ticketing systems including ServiceNow, Salesforce, and Remedy.Proven ability to manage time-sensitive escalations, prioritize issues effectively, and maintain detailed documentation throughout the support lifecycle.Committed to delivering exceptional customer service, driving user satisfaction, and promoting collaborative problem-solving across cross-functional teams.
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