Faiza Kiran

About Faiza Kiran

I am a dedicated and highly skilled Information Technology professional with a robust background in computer science. I graduated with a Bachelor of Science in Information Technology and a Minor in Computer Science from Rutgers University. I also hold an Associate of Science in Computer Science from Brookdale Community College.My professional experience includes working as a Technical Support Analyst at Ellucian, where I streamlined monthly releases, automated IT inventory management, and implemented authentication processes that significantly reduced support tickets and increased productivity. At Brookdale Community College, I supported the OIT department by facilitating technology transitions and resolving security incidents efficiently. My early career experience as a CSR at KK Insurance honed my customer service skills and my ability to generate precise and compliant documentation.I am proficient in multiple programming languages, including Python, Java, C, PowerShell, Linux, and SQL. My technical toolkit includes Microsoft Excel, ServiceNow, EPIC, Microsoft Access, Microsoft AD, Microsoft Defender, and Adobe Acrobat. I am fluent in English, Urdu, Hindi, and Punjabi, which allows me to communicate effectively with a diverse range of stakeholders.With strong analytical skills and a passion for leveraging technology to solve complex problems, I am continuously looking for new opportunities in the IT field. I am eager to bring my expertise in IT and my commitment to excellence to a dynamic and forward-thinking organization.

Experience

1. Transportation Area Manager

   Amazon

   Jan 2025 — Present

   Managing 45+ associates and 50+ line haul routes, ensuring seamless daily transportation operations. Utilized VLOOKUPs, PivotTables, and AWS QuickSight to analyze large operational datasets, monitor 15+ KPIs, and identify cost drivers, leading to a 15% reduction in transportation costs. Developed and implemented SOP for yard operations, improving process consistency and reducing incident rates by 30%. Improved trailer utilization by 25% through YMS driven yard optimization Implement data-driven strategies using QuickSight analytics, resulting in a 15% reduction in transportation costs Collaborate with cross-functional teams to improve Inbound Cross-Dock (IXD) efficiency, reducing processing time by 30% Utilize Freight Management Console (FMC) to enhance execution visibility, improving on-time performance by 20% Represented site in daily business reviews, driving 20% performance improvement through data insights. Led deep dives and internal audits, ensuring full compliance with Amazon safety, quality, and SOP standards.

Education

• Rutgers University

  Bachelor's degree, Information Technology

• Brookdale Community College

  Associate of Science - AS, Computer Science