Faiz Kuwari
Team Lead at Sterling
- Role
- Team Lead at Sterling
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Faiz Kuwari
Can do mentality, Positive attitude and Punctuality.
Experience
Team Lead
Feb 2013 — Present · Thane, IN
Taking ownership and driving client accounts from beginning to end. Work closely with the Fulfilment teams to create test accounts and handle requests related to Verifications, Criminal checks, OHS, Order Creation, urgent order requests, and other support areas. Ensure all requests and case management activities are resolved in a timely manner to meet contractual SLAs and client expectations. Collaborate closely with Product and RPA (BOT) teams to gather requirements and ensure smooth, accurate account configuration on the Platform. Work with the Sales Representative to understand what the client needs and set up their account on the platform accordingly. Track the team’s performance, set goals, and give guidance to help improve their work and efficiency. Engaging with CSR, AM and PM of various sizes via e-mail and phone to maintain client relationships. Conducted process training for new team members.
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
1999 — 2000
Skills
- Customer Service
- Crm
- Vendor Management
- Performance Management
- Call Centers
- Bpo
- Administration
- Team Management
- Team Leadership
- Management
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