Faiz Alam

About Faiz Alam

15+ Year of work history in Telecommunication Industry with over 9 years Network and Field Operations Leadership role and over 6 years business development, Pre Sales-Managed Service Solutions role. Strong background in Project Transition, Network Operations Management, Field Operation Management, Resource Management, Risk Management, SLA KPI Management, Conflict Management, change management, Process Management, Escalation Management, Resource, cost estimating with all kind of documentation project management. Diverse experience in multicultural & multi-vendor and multi technology environments, having experience of working in South Asia & Middle east Regions (Pakistan, Afghanistan, and Saudi Arabia). Key areas of interest are Business development, Network Transition & Operations, Project leading, Change Management, Conflict Management, Security & Access Management, People Management.

Experience

1. Director of Operations

   ieng Group

   Sep 2022 — Present · Islāmābād, PK

   Decisions making, handling the variety of problems that arise on a daily basis and identifying problems, Suggest Solutions and follow up till closure.• Manage overall Front Office, Back Office Support, Field Maintenance Incident Management, Fault Management, Performance Management activities on Core, VAS, Access, Transport and IT Network and Field Maintenance Teams.• Arrange and attend Meeting with customer, NOC/Field sections and high-level Management.• direct Region Optimization Team Leader daily to solve/enhance any KPI’s degraded. Follow all TT’s with TL’s to achieve a minimize duration and safe MTTR Availability report. Supervise, review and enforce established operating procedures by the on-site teams Monitor work processes and performance of the teams in order to achieve service Level, excellence and ensure Key performance indicator• Assure customer satisfaction by providing services that are fully compliant with the SLA/KPI Recommend strategic policy, system and process areas for improvement within Project and on company level, in order to facilitate improved business operations and mitigation of risk.• Develop, refine, and improve on managed services and cyber security offerings by working closely with sales managers, key partners and customer’s contacts.• Evaluate business risk and opportunity via additional compliance requirements and work with stakeholders to achieve those requirements – data privacy, business continuity, cyber security, etc.• Handle the creation, optimization and documentation of processes, procedures and workflow, tracking and reporting of SLAs, KPIs and OLAs• Ensure the SLA Targets are met within planned time, cost and quality standards by ensuring effective utilization of the allocated resources.• Maintain confidentiality in all matters related to work and information.

Education

• Gomal University

  Bs.Telecommuniction, Telecommunication

  2006 — 2010