Faith Seaborn
Employee Benefits Team Leader @USI Insurance Services
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WORK HISTORY
Employee Benefits Team Leader @USI Insurance Services
Falls Church, VA, US
Operational and strategic leadership for a team with varying levels of experience, entry level to Account Executives, while developing and supporting team to provide best-in-class client experience for small, mid, and large clients.• Collaborate with leadership to develop training and strategic initiatives for the office, team, and individual employees• Responsible for interviewing and hiring new team members and identifying coaching and development opportunities• Review processes and suggest changes and improvements to create better efficiencies, update the small business service model in collaboration with the small business team • Tracking of monthly reporting and management of team to hit key metrics and deliverables • Assignment and balancing of workload throughout the team to account for the retention and growth of clients• Build relationships with carriers, internal teams, and external vendor partners • Provide high level strategic direction to key clients
EDUCATION
University of Maryland Global Campus
Master of Business Administration - MBA
Slippery Rock University
BSBA, Economics
ABOUT FAITH SEABORN
Collaborative and adaptable employee benefits leadership professional delivering superior customer service to both clients and internal team members through expert knowledge of internal and external resources and the health and welfare landscape. Strategic vision, problem solving and relationship building both internally and externally allow me to drive a team meet and exceed their retention and growth goals by identifying opportunities and guiding them towards success. Specialties: Registered Health Underwriter (RHU) Designation; Chartered Benefit Consultant (CBC) Designation, Registered Employee Benefit Consultant (REBC) Designation
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