Faith Zaras

Area Director @Arosa

Gurnee, IL, US

Built and maintained trusted relationships with high-value private pay clients and their families, consistently achieving strong satisfaction and retention rates through attentive, solutions-driven service. • Oversaw and expanded a portfolio of complex care management and home care accounts, identifying evolving client needs and delivering personalized service strategies to ensure continuity and loyalty. • Acted as the primary liaison between internal care teams and client stakeholders, ensuring seamless communication, goal alignment, and high-quality service delivery across multiple disciplines. • Collaborated cross-functionally with marketing, finance, and clinical operations to develop and implement scalable client service models and streamline account processes. • Grew revenue in a competitive market by cultivating referral partnerships, enhancing client onboarding experiences, and optimizing account touchpoints to deepen engagement. • Led onboarding and professional development of care managers and administrative staff, fostering a team culture focused on proactive client management and exceptional service outcomes. • Utilized data insights and KPIs to assess client needs, track satisfaction, and proactively resolve issues—supporting account stability and long-term retention. • Drove account strategy with a consultative, relationship-first approach, helping families navigate transitions in care while aligning services with both short- and long-term goals.

Aurora University

Master's degree, Social Work

Aurora University

Bachelor's degree, Social Work

Universidad de Costa Rica UCR

Spanish