Faith Spikes

About Faith Spikes

Results-Driven QA Engineer with a Financial Aid Heart I\'m Faith Spikes, and I\'m not just your next Quality Assurance professional; I\'m your strategic partner in promoting product excellence and upholding customer success. Here\'s why you should take action:*QA Expertise: I specialize in carefully testing and identifying deficiencies in current products, providing feedback that\'s not just timely but a spark for continuous improvement.*Test Architect: I\'m not just designing test cases; I\'m crafting blueprints for success in TestRail, aligning them seamlessly with business requirements and technical specifications. My test executions are finely tuned, ensuring powerfully built and seamless software.*Multi-Platform Professional: From Mobile (iOS, Android) to Web (Windows, macOS) applications, I\'ve proficient in the art of testing. Whether it\'s smoke, functional, UI, or regression testing for mobile apps, I ensure an unforgettable user experience.*Tech Savvy with Chrome DevTools: I leverage Chrome DevTools, navigating web complications, overcoming UI challenges, and taking time to learn how to conquer network or JavaScript errors to ensure flawless application performance.*Defect Doer: Reporting defects in Jira is not just a task; it\'s a commitment. I follow through until each defect is resolved, collaborating effortlessly with development teams to triage and prioritize effectively.*Product Monitor: I\'ve successfully maintained over 10 software products for mobile applications, diagnosing defects with surgical precision, and ensuring each product is a beacon of quality.*Customer Advocate: Beyond code and testing, I bring emotional intelligence, critical thinking, and a robust knowledge base to the table. I\'ve solved complex issues for students and parents, providing tailored solutions in schooling and finances.*Resourceful Problem Solver: When challenges arise, I don\'t just find solutions; I create them. From searching Google to help students and parents with bill payments to helping with student enrollment, I\'ve devised innovative ways to overcome hurdles, always advocating for the customer, even in the toughest situations. If you\'re ready to elevate your team\'s quality, infuse innovation, and ensure unparalleled customer satisfaction, let\'s connect. Together, we can turn challenges into triumphs.#QAExcellence #CustomerAdvocate #InnovationChampion

Experience

1. Software Qa Engineer

   E-Gree

   Aug 2023 — Present · Los Angeles, CA, US

   Conducting functional, UI, smoke, and regression testing at every phase of the SDLC-Identified and reported multiple software issues to Jira bug tracking system, improving softwareperformance by approximately 20%-Conducting API testing by inspecting requests and responses using the Charles Proxy tool-Testing consistency across mobile devices, browsers, and operating systems-Conducting cross-browser testing across Google Chrome, Firefox, and Safari-Keeping track of new requirements and generating test cases within TestRail, improving test casecoverage by 80%-Collaborated with cross-functional teams to improve the user experience, including design,development, and product management