Faith Kretzer

Account Administrator @Blue Cross and Blue Shield of Kansas

Hutchinson, KS, US

Responsible for managing the proposal and renewal rating process, as well as conducting presentations involving the calculation of rates, broker fees, and premium comparisons in a timely and precise manner. Ensures thorough review and proofreading of all internal department documents to guarantee accurate benefit administration in adherence to contract terms or custom benefits. Acts as a representative for sales reps, providing precise information and high-quality customer service to groups promptly. Provides detailed explanations of benefit options and underwriting regulations related to group sales and enrollment. Maintains precise system information for critical performance metrics and acts as a liaison with groups/brokers, referring issues or queries to relevant internal subject matter experts. Manages a high volume of emails and promptly responds to inquiries within service level agreements. Coordinates travel, meetings, and materials for sales representatives and provides support during meetings as needed. Ensures the office environment is maintained by managing supply orders, light maintenance, cleaning, and opening/closing office spaces.

Hutchinson Community College

High School Diploma