Faisal Malik
IT Operations Manager & Trade Floor Operations Support @First Abu Dhabi Bank (FAB)
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WORK HISTORY
IT Operations Manager & Trade Floor Operations Support @First Abu Dhabi Bank (FAB)
London, GB
Led IT operations multiple UK locations, trading environments, ensuring high availability & performance of business-critical systems. Delivered executive-level support to EXCO members, traders, and private banking teams. Aligned IT service delivery with business goals, driving cost-effective solutions & operational efficiency.Managed technology initiatives including Windows 10–11 upgrades, AWS/SharePoint migrations & bespoke trading platform deployments—completed ahead of schedule. Acted as primary escalation for high-severity incidents, coordinating cross-functional teams for swift resolution.Implemented ITIL-aligned service improvements, reducing recurring issues through process automation, ITSM Service now and proactive monitoring. Oversaw disaster recovery and business continuity testing (BIA), reducing RTO and enhancing resilience. Spearheaded onboarding of new trading applications, conducting risk assessments and ensuring operational readiness.Collaborated with cybersecurity teams on IAM, patching, DLP, GDPR, and vulnerability management. Supported hybrid work models with secure device and mobile connectivity. Chaired CAB meetings, maintained change control, and partnered with vendors to meet SLA/OLA/MSA commitments.Led support team, fostering skill growth, cross-training, and service consistency across regions. Developed technical documentation (SOPs, CMDB, Confluence) and dashboards for SLA/KPI reporting. Supported audits and compliance, improved asset lifecycle controls, & enhanced onboarding/offboarding workflows.Supported IT operations for eCommerce platforms, ensuring availability & secure payment processing.Continuously identified tech innovations and optimization opportunities to elevate services quality and align support with business growth.Chaired CAB meetings & enforced change control policies, ensuring stakeholder alignment and risk mitigation.Managed third-party vendors (MSA, SLA, OLA), driving service excellence & knowledge transfer.
EDUCATION
Service Management with ITIL® 4 (LinkedIn)
AI Cheat Sheet for Business Leaders (LinkedIn)
ABOUT FAISAL MALIK
Senior IT Operations led with 20+ years of experience supporting high-performance trading floors, private banking, white glove, executive leadership (EXCO) & varrious other functions, with oversight across London and multiple locations. Specialize in delivering stable and secure IT services, driving low-latency infrastructure, and ensuring seamless IT operations for mission-critical environments. Proven expertise in overseeing end-to-end IT operations/end users support, trading applications support, infrastructure, cybersecurity, and service delivery. Trrack record of reducing incidents and achieving cost savings through automation and cloud migration (AWS, SharePoint). Led a number of teams to optimize users experience, improve uptime, and ensure compliance with regulatory standards, including GDPR and DLP. Known for my proactive leadership style, deep technical expertise, and a strategic focus on aligning IT operations with business goals. Trusted partner to traders, executives, and business leaders, ensuring continuous improvement through KPI/KRI tracking, ITIL-aligned service excellence (ServiceNow), and automation. Passionate for building resilient systems, enhancing disaster recovery readiness, and driving innovation through seamless collaboration across onshore/offshore teams with a proactive approach. Thrive in dynamic, high-pressure environments, where I focus on delivering measurable ROI, managing vendor performance, and driving continuous operational efficiency. Always seeking opportunities to innovate and stay ahead of market trends, I am committed to delivering resilient, secure, and user-centric IT services.
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