Faisal Shahzad
VP - IT Infrastructure @APG Federal Credit Union
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WORK HISTORY
VP - IT Infrastructure @APG Federal Credit Union
Washington, DC, US
EDUCATION
Marymount University
Bachelors, Computer Information Systems
Northern Virginia Community College
Associates; Associates; Dual Associates Degrees, Information Technology (Networking); Business Administration
SKILLS
ABOUT FAISAL SHAHZAD
Results-oriented information technology professional with excellent technical abilities, superior problem solving skills and exceptional customer service skills• Excellent project management skills and experience leading and assisting with IT projects from inception to production. • Excellent communication and documentation skills• Excellent time management skills and ability to meet deadlines consistently• Ability to work independently or in a collaborative and team environment• Excellent understanding of PC and Server hardware setup and configuration and Datasafe core system• Extensive experience in working with Active Directory, Windows Remote Desktop Services, MS Exchange, HP Servers workstations and printers, Blackberry Enterprise Server, iPhones, iPads and Android devices, Cisco and Polycom IP phones, Interactive Intelligence VOIP solutions, ActiveSync, VMware ESX and vSphere, Veritas Backup Exec, several Anti-Virus and Anti-Spyware packages, and tape backup systems• Good understanding of Network topologies, OSI stack, TCP/IP, LAN, WAN, DHCP, NetBIOS, FTP, POP, SMTP, RDP, VPN, Routers, Switches, Firewalls and IP Telephony• Some experience with Linux, VMS and Mac OS X, SAN, NAS, Alpha Servers, Symantec Ghost, access control systems • Proven expertise in providing classroom and hands-on training and creating training material for all levels of computer users
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