Faisal Saeed
IT Operations | IT Helpdesk Analyst | Networking | Strategic Planning & Implementation
- Role
- IT Operations Specialist Ii at Thirty Madison
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Faisal Saeed
Coordinates the planning and completion of business-critical IT engineering, implementation, and support activities. Works with business groups to align IT solution delivery and support efforts with operational goals. Professional experience includes coordinating large-scale IT support efforts for the consumer technology support and automotive sales industries. Holds a Bachelor of Computer Science, Information Systems degree. Seeking professional roles as an IT Support Specialist and IT Administrator.PROFESSIONAL ACHIEVEMENTS• Directed the implementation and administration of enterprise LAN/WAN infrastructures and networks, providing extensive operational and technical expertise according to immediate and evolving business needs.• Monitored systems to identify opportunities to implement new systems and strategies designed to improve IT system connectivity, performance, and availability.• Achieved high levels of customer satisfaction and excellent user experiences by efficiently managing user-facing technical support activities, achieving rapid tracking and closure of support tickets.
Experience
IT Operations Specialist Ii
Jun 2022 — Present · Houston, TX, US
Education
University of Houston
Bachelor's degree
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