Faisal Saeed
Senior Product Manager, Ai and Automation @Telus Communications
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WORK HISTORY
Senior Product Manager, Ai and Automation @Telus Communications
Toronto, ON, CA
Define and execute the AI and automation product strategy, aligning with business objectives and technology trends- Lead the ideation, design, and implementation of AI-powered automation solutions, including BOTs, RPA, and APIs- Work closely with engineering, data science, operations, and business teams to drive AI adoption and automation initiatives- Identify automation opportunities by analyzing workflows, data patterns, and operational inefficiencies- Partner with key stakeholders, including executives, customers, and technical teams, to prioritize and execute AI initiatives- Evaluate AI platforms, tools, and third-party solutions to enhance automation capabilities- Monitor AI models, automation workflows, and KPIs to ensure continuous improvement and scalability- Ensure AI and automation solutions adhere to ethical, legal, and security standards- AI Projects * Led the TELUS IQ Support Page enhancement with Gen AI algorithm * Developed BOTs for pre contract audit and pre registration audit saving FTE hours per annum
EDUCATION
University of Toronto
Certification in Project Management
Carleton University
Master of Science - MS, Technology Innovation Management
University of Toronto
Certification in Business Analysis, Information Technology
University of Dhaka
Master of Business Administration (M.B.A.)
IBA, University of Dhaka
Bachelor's Degree, Bachelor's of Business Administration (B.B.A)
ABOUT FAISAL SAEED
Seasoned technology product and project management professional with 15+ years of experience leading end-to-end initiatives across the product lifecycle. Expertise spans business analysis, process mapping, customer journey design, and requirement collection to ensure alignment with user needs. Adept at capturing and translating the Voice of the Customer into actionable insights, managing product backlogs, and driving prioritization in Agile and Waterfall environments. Proven ability to lead user acceptance and operational readiness testing, apply Six Sigma Black Belt tools, and leverage market research, business intelligence, and financial modeling for strategic planning. Strong track record in product development, cross-functional team leadership, and delivering customer-focused solutions.
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