Faisal Rakun

About Faisal Rakun

Driven by a profound desire to create solutions that empower others, my career spans more than fourteen years across the finance, education, and technology sectors. As an analyst, developer, and project manager, I have excelled in managing software releases, developing features, and streamlining processes to enhance application reliability. My expertise in effectively coordinating multi-functional teams across various time zones has led to operational success and efficiency. Alignment with the culture of financial education and responsibility is at the heart of my professional journey, reflecting my commitment to inspiring and enabling success in others.

Experience

1. Senior Software Engineer - Vice President

   M&T Bank

   May 2024 — Present · Buffalo, NY, US

   Play a key role as an individual contributor on complex projects while maintaining an excellent functional understanding of supported applications.* Automate manual processes and workflows using Ansible, Sailpoint, Rubrik and other API-centric platforms to minimize time to completion and manual errors.* Create and maintain catalog items in ServiceNow, to help improve data inputs or automate processes.* Find opportunities to automate or bundle previously created workflows to reduce the need of manual human intervention in BAU tasks.* Automate approval escalations and request management to ensure the ServiceNow platform doesn’t end up with many stale requests and items.* Empower clients and users to be able to take ownership and maintain their own items and do reporting on their own data using Performance Analytics tools in ServiceNow.

Education

• SUNY Polytechnic Institute

  Master of Science - MS, Computer Science

  2009 — 2010

• University of Indonesia

  Bachelor of Science - BS, Mathematics

  2001 — 2006

Skills

• Javascript
• Software Development
• Objective-C
• Visual Basic
• Sql
• Linux
• Php
• Project Management
• Adobe Creative Suite
• Spss
• Mysql
• Wordpress
• Web Development
• Css
• C++
• SEO
• Filemaker
• Networking
• Windows Server
• Cms
• Java
• Microsoft Office
• Servers
• Statistics
• Technical Writing
• Photoshop
• Os X
• Programming
• Databases
• Social Media
• Data Analysis