Faisal Naeem

WORK HISTORY

EDUCATION

SKILLS

ABOUT FAISAL NAEEM

Leading at CGI as a Senior Consultant, my recent work centers around orchestrating strategic initiatives and navigating the intricacies of mergers and acquisitions. The focus is on creating synergistic client servicing models that resonate with the needs of top Canadian banks. With a strong foundation in technology and business solutions, the goal is to enhance operational efficiency and foster robust customer relationships. At the heart of our team\'s approach is a collaborative spirit, engaging with stakeholders and cross-functional teams to craft a customer-first strategy. Our collective efforts have been pivotal in streamlining procedures and swiftly resolving post-migration client issues, underscoring my commitment to driving meaningful change and yielding customer satisfaction through strategic innovation. Previously, as a founder, I have embraced the roles of strategist and relationship manager, skills that were central to my positions. Key achievements include- Launching a first-of-its-kind scheduled tour distribution startup in Pakistan, generating in gross merchandise value within the first three months- Closing seasonal retail sales in the group travel segment, totaling to with 70% of sales being referrals- Managing and onboarding a portfolio of accounts for mid-market and small to medium enterprises, streamlining account management processes- Executing the strategy and operations of a niche travel segment project worth $2.5 million for five years, achieving a 90% client satisfaction rate annually and generating Overseeing partnerships and ancillary revenue streams with major companies like Mobily Telecom, and Emirates Holidays, resulting in the distribution of over SIM cards each season through cross-functional collaboration- Building and training a geographically dispersed team.