Faisal K.
National Account Manager @Vodafone
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WORK HISTORY
National Account Manager @Vodafone
Stoke-on-Trent, GB
Develop and execute global account plans that identify business opportunities, drive growth, and maximise account profits.Managing a Team of Global Accounts Managers EU, Middle East and USA.• Foster and maintain strong relationships with key decision-makers and stakeholders of the client’s business, ensuring customer satisfaction and retention.• Lead the analysis and review of customer data, market analysis, and competitive intelligence to develop and implement sales strategies.• Collaborate with cross-functional teams including sales, marketing, product, and engineering to identify and develop solutions that meet client needs.• Prioritize and manage multiple projects simultaneously ensuring timely and successful delivery of all commitments.• Develop sales pipeline, forecast sales, and track account details through regular reporting and review meetings.• Work with regional sales managers to develop and execute regional account strategies and ensure alignment with global account plans.• Serve as a subject matter expert on our solutions, industry trends, and market offerings.•Managing global accounts with an annual revenue responsibility of at least $10M.
EDUCATION
University of the Punjab
MBA, Marketing
Cathedral
High School, Sciences
ABOUT FAISAL K.
I am a Customer Success & Sales Leader with 13+ years of experience helping global organizations grow by aligning technology, people, and processes. With a background spanning SaaS, telecom, AV/IT, retail, and B2C, I specialize in building trusted relationships, driving customer retention, and delivering measurable ROI across multimillion-dollar portfolios. As a Six Sigma Black Belt–certified professional, I bring a process-driven approach to solving business challenges, improving customer experience, and enhancing operational efficiency. My expertise in sales, services delivery, and project management enables me to lead cross-functional teams, optimize client engagement, and unlock new revenue opportunities. I am guided by values of integrity, innovation, and client advocacy. I thrive on empowering both customers and internal teams—acting as a strategic advisor to executives while also mentoring colleagues to achieve success. What sets me apart is my ability to blend data-driven insights with a people-first leadership style, helping organizations achieve growth that is both sustainable and customer-centric. Core competencies: Enterprise Sales & Account Management SaaS & Telecom Solution Selling CRM (Salesforce, HubSpot, Zoho) Strategic Upselling & Client Expansion Customer Success & Renewals ROI Reporting & QBRs Cross-Functional Collaboration Data-Driven Sales Strategy
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