Faisal Shaikh
Zscaler - Cloud Security Engineer at Xalient
- Role
- Associate Engineer at Xalient
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Faisal Shaikh
Experienced Network Security Engineer with 4.5+ years of hands-on experience in…
Experience
Associate Engineer
Oct 2023 — Present · Mumbai, IN
Highly proficient in configuring, maintaining, and troubleshooting Zscaler solutions, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), ZDX (Zscaler Digital Experience), PAC files, NSS (Nanolog Streaming Service), ZCC (Zscaler Client Connector), and associated networking components.Strong understanding of network protocols such as DNS, SSL/TLS, TCP/IP, IPsec, and GRE tunneling, with hands-on experience in analyzing and resolving complex network traffic issues.Actively involved in 24x7 global support operations, ensuring prompt and efficient resolution of customer issues, including participation in on-call rotations and critical incident management.Demonstrated ability to manage and resolve customer escalations effectively, maintaining high levels of customer satisfaction and adhering to SLA requirements.Collaborate closely with cross-functional teams (Engineering, Product Management, Cloud Operations) to identify root causes, reproduce issues, and implement long-term solutions.Provide expert guidance to customers in reproducing, diagnosing, and troubleshooting Zscaler platform and network-related issues through remote sessions and detailed analysis.Maintain accurate documentation of case activities, troubleshooting steps, and resolutions in the ticketing system to ensure transparency and knowledge sharing
Education
Rizvi college of arts science and commerce
Bachelor of Science - BS
2018 — 2021
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