Faisal Halani

Wellness Consultant & Manager @Sleep Number Corporation

Pearland, TX, US

Wellness Consultant at Sleep Number Corporation plays a vital role in promoting the overall health, wellness, and sleep quality of our clients. Leveraging knowledge of wellness principles, sleep science, and customer service to support individuals in achieving better sleep and health outcomes through personalized consultations and product recommendations. Managing wellness consultants, setting wellness goals, and driving engagement and education efforts.Key Responsibilities:• Conduct personalized wellness consultations focused on sleep, lifestyle habits, and wellness goals, helping customers make informed decisions about Sleep Number products.• Utilize a deep understanding of sleep science and wellness to educate customers on the impact of quality sleep on overall health and well-being.• Assess customer needs and recommendSleep Number solutions that align with their wellness goals, creating a supportive and informative experience.• Maintain a thorough knowledge of Sleep Number products, sleep tracking technology, and wellness resources to offer targeted recommendations.• Track and analyze customer feedback and satisfaction, identifying opportunities to improve service and product recommendations.• Collaborate with the sales team to ensure seamless transitions from wellness consultations to product purchase decisions.• Stay updated on the latest wellness trends, sleep science research, and best practices in health and wellness.• Lead and manage a team of wellness consultants, providing guidance, mentorship, and support to achieve departmental goals.• Develop and implement wellness strategies and initiatives aligned with Sleep Number\'s mission of improving health through better sleep.• Partner with cross-functional teams to integrate wellness and sleep science insights into product development, customer service, and marketing.• Serve as a subject matter expert on wellness and sleep science, staying informed on industry trends and leading research.

Texas A&M University

Master of Science - MS

Southern Methodist University

Bachelor of Arts - BA

American School of Professional Psychology

Master of Arts - MA

University of North Texas

Bachelor of Science - BS