Faigy Lichter

Director of Operations @Infinite Services Inc

Brooklyn, NY, US

Developed and led a diverse team of over 500 employees globally, including 43 direct reports, fostering seamless collaboration and driving organizational alignment • Strategically built and supervised both on-shore and off-shore teams, optimizing productivity, and achieving substantial cost reductions while ensuring strict regulatory compliance • Implemented innovative vendor management strategies, resulting in enhanced relationships and significant cost savings • Pioneered organization-wide strategic planning and goal-setting initiatives, delivering remarkable improvements in recruitment conversion (2.5X), interview-to-hire ratio (4X), and cost-per-hire (53% favorable to industry standards) • Utilized data science principles to uncover financial and operational insights, establishing robust key performance indicators (KPIs) and objectives and key results (OKRs) to drive performance to new heights • Applied Agile principles to design and implement automated software solutions, yielding accelerated production, heightened efficiency, reduced costs, and minimized errors • Nurtured a positive and inclusive work culture, achieving a 28% reduction in attrition and implementing cost-effective benefits to attract, engage, and retain top talent • Successfully orchestrated the company\'s pivot during the challenging COVID-19 pandemic, ensuring seamless business continuity and accomplishing an impressive 39% revenue growth, transforming the company from a deficit to a consistently profitable state

Ohio University

Master of Business Administration - MBA, Business Analytics

SUNY Empire State College

Bachelor's degree