Fahim Zaman

About Fahim Zaman

Senior ServiceNow Developer experienced in ITSM, ITOM, HRSD, Discovery, CMDB, and CSM…

Experience

1. Sr Servicenow Developer

   Tih

   Sep 2024 — Present

   ServiceNow application development, configuration, and enhancement to support enterprise IT operations.•Designing and building custom applications using JavaScript, Glide, Jelly, Business Rules, Script Includes, Client Scripts, Glide Ajax, and Scripted Web Services.•Creating and optimizing workflows aligned with ITIL best practices and organizational business processes.•Working across multiple ServiceNow modules, including ITSM, ITOM, Discovery, ITAM, HRSD, and ITBM.•Developing and maintaining integrations with third-party applications using REST/SOAP APIs and MID Server configurations.•Performing rigorous testing, debugging, and peer code reviews to ensure high-quality, stable deployments.•Collaborating cross-functionally with platform owners, architects, and stakeholders to align platform governance, integrations, and service delivery goals.•Enhancing infrastructure visibility and automating incident resolution through ITOM module implementations.•Reducing Mean Time to Resolution (MTTR) and improving system availability through event-driven workflows.•Establishing best practices for development standards, release management, and continuous improvement.•Aligning IT resources with business objectives through capacity planning and performance analytics.•Implementing ITSM applications following ITIL v3/v4 principles, ensuring compliance and scalability.Key Achievements:•Successfully automated onboarding and offboarding across multiple departments, reducing manual provisioning time by 60%.•Integrated ServiceNow with Workday, Amazon Connect, and IT monitoring systems, enabling real-time data synchronization, event correlation, and automated incident routing.

Education

• Virtual University

  Bachelor's in Computer Science