Fahim Solkar
Technical Consultant | Analyst | SME | Office365 Services | Azure/Entra ID | Intune/MDM/WIP | Identity
- Role
- Support Escalation Engineer at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Fahim Solkar
With over 9 years of experience at Microsoft, I have provided premier-level support for…
Experience
Support Escalation Engineer
Jul 2016 — Present
Outlook & Exchange Online• Handling Premier cases which requires Escalations & interaction with PG Team.• As part Ring Fenced handled Copilot cases and escalations for major S500, SFMC another Premier business.• Collaboration with other Teams (Intune/MDM, Identity, Azure/Entra, Exchange On-Premises, FSLogix, Windows Performance and UISharePoint Online, ODB, IDO, SCCM, Exchange, Outlook, Windows, Networking etc) to drive for resolution on various complex issues whichrequires team efforts.• Reviewing Bin for high aged cases & technical roadblocks cases which potential candidate for Escalations.• Handling BET Escalations which wherein we drive Delivery Partner Escalations (Vendors) on technical roadblock cases, Escalation and agedcase which needed intervention and assistance.• Providing POA on Consults sent by frontline SE on SR’s which requires POA by analyzing & reviewing logs.• Attending to technical issues of frontline SE on call & assist them to drive for on call resolution.• Provide process training, conduct labs on technical roadblocks & ongoing issue including SI’s.• Coordinating PG Team across different technologies on various VSO, ICM, DCR.Office 365 -M365 Apps -Office Installation, Deployment, Update and Application Core.• Handling Escalations for M365 Apps, OCSI, Access Web App, Sway, MS Forms & Office Online Apps.• Handling Premier cases which requires Escalations & interaction with PG Team.• Collaboration with other Teams (SPO, ODB,IDO, SCCM, Exchange, Outlook, Windows, Networking etc) to drive for resolution on variouscomplex issues which requires team efforts.• Reviewing Bin for high aged cases & technical roadblocks cases which potential candidate for Escalations.• Providing POA on Consults sent by frontline SE on SR’s which requires POA by analyzing & reviewing logs.• Attending to technical issues of frontline SE on call & assist them to drive for on call resolution.• Provide process training, conduct labs on technical roadblocks
Education
Delhi University
Bachelor of Commerce
1998 — 2002
SYSCOMS INFORMATION TECHNOLOGY
Higher National Diploma
1999 — 2001
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