Fahim Rezwan
Senior Technical Support Engineer @Forter
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WORK HISTORY
Senior Technical Support Engineer @Forter
London, GB
EDUCATION
BCS, The Chartered Institute for IT
BCS Level 3 Award in Coding and Logic, Information Technology
BCS, The Chartered Institute for IT
BCS Level 3 Award in Cloud Services, Information Technology
BCS, The Chartered Institute for IT
BCS Level 3 Award in Business Processes
BCS, The Chartered Institute for IT
BCS Level 3 Award in Mobile and Operating Systems , Information Technology
BCS, The Chartered Institute for IT
BCS Level 3 Award in Networking and Architecture, Information Technology
ABOUT FAHIM REZWAN
Focus on resolving complex customer escalations and collaborating with Engineering and Development teams to address bugs. Expertise in application troubleshooting, system performance optimisation, and customer training enhances the organisation\'s service quality and user satisfaction. Educational foundation from BCS certifications in IT fields, including Cloud Services and Networking, complements hands-on experience. Motivation lies in fostering innovative solutions and continuous growth, while a commitment to meticulous documentation and teamwork ensures streamlined operations and a customer-centric approach.
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