Faheem Saddiqui

About Faheem Saddiqui

I build and scale US focused call center and BPO operations, with a core specialization in automotive extended warranties, vehicle service contracts (VSC), and compliance driven sales execution. My work is operational, not advisory, I focus on distribution, performance, and revenue accountability, not theory.Over the last decade, I’ve operated across Pakistan, the United States, and Australia, leading multi seat call center environments, onboarding offshore sales teams, and structuring performance based partnerships for US principals. As Founder & CEO of Vesper Services, I’ve supported the closure of 1,100+ auto warranty policies annually by aligning call center execution, QA discipline, and TCPA-compliant sales processes.Alongside BPO operations, I also run a software and SaaS development arm focused on building CRM systems, AI-driven sales automation, and custom software platforms for call centers and revenue teams. This work is born from real operational pain — lead flow management, agent productivity, compliance workflows, reporting, and scalability — not generic software development. We design and build practical SaaS products and AI-enabled systems that directly support sales performance and operational control.Today, I work with US auto warranty and service contract providers to scale distribution through reliable offshore call centers, and with call center owners who want serious, compliant campaigns that actually pay. I also partner selectively on custom SaaS, CRM, and AI sales automation projects where technology is tied directly to revenue growth, compliance, and execution. If you’re scaling warranty sales, building offshore distribution, or need software built by someone who understands the business end-to-end, let’s have a direct conversation.

Experience

1. Chief Executive Officer

   Vesper Services

   Oct 2023 — Present · Lahore, PK

   Founded and scaled a Pakistan-based BPO and call center operation serving US clients.Built and managed inbound and outbound sales teams for automotive warranty and service contract campaigns.Structured commission models, partner agreements, and performance tracking frameworks.Contributed to four-figure monthly policy closures through partner call centers.Directed business development and offshore execution strategy for US-based operations.Established call center partnerships and operational standards for warranty and CX programs.Oversaw vendor coordination, performance benchmarking, and cost control across regions.

Education

• CAMBRIDGE INTERNATIONAL COLLEGE – AUSTRALIA

  Certificate IV in Multimedia, Digital Communication and Media/Multimedia

  2007 — 2007

• NATIONAL TEXTILE COLLEGE OF MANAGEMENT SCIENCES

  Diploma in Textile Technology, Fiber, Textile and Weaving Arts

• RMIT University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• GOVT. MODEL HIGH SCHOOL, AIT, LAHORE

  Matriculation (Science), General Studies

  2003 — 2004

• CAMBRIDGE INTERNATIONAL COLLEGE – AUSTRALIA

  Certificate III in Printing and Graphic Arts, Printing Management

  2006 — 2007