Fahed Abujalambo
Parts & Service Director, MBA Candidate
- Role
- Parts & Service Director at Matt Blatt
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Fahed Abujalambo
I\'m a driven Fixed Ops leader with 10+ years in the retail automotive industry, currently…
Experience
Parts & Service Director
Jun 2024 — Present
Lead fixed operations for both parts and service departments, overseeing financial performance, traffic growth, process development, and team training.Successfully turned around a struggling department, increasing net profit by over 100% year-over-year, moving from significant losses to sustained profitability.Improved CSI scores from well below target to over 10 points above district KPI, through advisor coaching, process refinement, and enhanced customer engagement.Built and trained a high-performing team, including developing in-house Master Technicians and top-performing Service Advisors.Established a strong BDC operation, improving service appointment volume and communication consistency.Eliminated chronic employee turnover by fostering a stable, growth-oriented culture focused on accountability and professional development.Improved warranty performance by increasing approved labor and parts rates through better documentation and process compliance.Analyze financials and KPIs regularly to drive operational decisions, cost control, and strategic improvements.
Education
Delaware Technical Community College
Associate of Science - AS, Managment
2017 — 2020
Texas A&M University-Corpus Christi
Master of Business Administration - MBA, Business Administration and Management, General
Wilmington University
Bachelor of Science - BS, Business Management
2020 — 2022
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