Fahd Hawash
Customer Experience Specialist @Staples Professional
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WORK HISTORY
Customer Experience Specialist @Staples Professional
Mississauga, ON, CA
Handled 50+ multi-channel interactions daily, maintaining a 90%+ satisfaction rate.• Assisted procurement teams with processing purchase orders and invoice related inquiries.• Collaborated with IT, and supply chain teams to resolve ERP-related fulfillment and procurement issues, driving operational efficiency.• Identified recurring service gaps and proposed actionable business process improvements, enhancingworkflow efficiency and client experience.
ABOUT FAHD HAWASH
Business and technology professional with experience in consulting, digital marketing…
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