Faharideen Mohammed Awal

Trainee Salesforce Administrator @Blue Road Academy

Berlin, DE

o Leveraging the Salesforce Lightning platform to create custom applications such as apps, objects, fields, and layouts tailored to specific needs, to enable user management functionalities.o Design and implement a robust security settings model that aligns with the organization\'s business requirements by using Salesforce tools and features to structure roles, profiles, permission sets, and sharing rules to meet ever-growing business needs.o Using Flow to automate business processes through alerts to ensure consistency and improve efficiency.o Collaborate with stakeholders across various departments to understand their data needs and requirements. Determine the key performance indicators (KPIs) and critical metrics for monitoring business performance.o Use Salesforce\'s reporting capabilities to create custom reports that present the data in a structured and meaningful manner that addresses specific business needs by visualizing the data in charts, tables, and graphs.o Build interactive and dynamic dashboards that consolidate key metrics and provide a real-time overview of business performance.o Creating and configuring case management tools for efficient handling and routing support cases such as queues, Assignment, Escalation, and auto-response rules.

Hochschule für Technik und Wirtschaft Berlin

Master's degree

University for Development Studies

Bachelor's degree