Fahad Mohammed G.
Tech Support Specialist @Justanswer.Es
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WORK HISTORY
Tech Support Specialist @Justanswer.Es
US
Provided 1st and 2nd line support to clients\' inquiries via chat, phone call, email, and video.•Used JustAnswer platform to provide secure remote assistance controls for troubleshooting, maintenance, or support.•Identified customers\' needs and recommended appropriate solutions.•Advised customers on better practical use of devices.•Learned and adapted to new technologies and products.•Dealt with various electronic devices such as TVs, Android devices, home cinema systems, laptops, desktops, smartphones, etc.•Supported different operating systems: Windows, Mac, Linux, Android, and iOS.•Managed and resolved tickets to maintain customer satisfaction.
EDUCATION
Cisco Networking Academy
CISCO CERTIFIED NETWORK ASSOCIATE CCNA (803)
CompTIA Tech Career Academy
CompTia Security +
CERTIFIED LEARNING SOLUTIONS
MICROSOFT CERTIFIED PROFESSIONAL (cert no. : E738-5848)
CERTIFIED LEARNING SOLUTIONS
CCNA (ROUTING AND SWITCHING)
Cisco Networking Academy
Cisco Certified Network Associate
CERTIFIED LEARNING SOLUTIONS
MICROSOFT SECURITY FUNDAMENTALS (cert no. : E778-1125)
CERTIFIED LEARNING SOLUTIONS
MICROSOFT NETWORKING FUNDAMENTALS (cert no. : E738-5847)
Kwame Nkrumah University of Science and Technology, Kumasi
BSc Agriculture
Robert Gordon University
MSc
ABOUT FAHAD MOHAMMED G.
I am a Cloud & Security Consultant specializing in AWS, DevSecOps, and automation. I help…
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