Fahad Shamsi

Hakuna matata

Role
Account Specialist at American Express
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Fahad Shamsi

Results-driven Quality Analyst with a strong background as a Sr Associate in customer support. Skilled in quality monitoring, coaching, and reporting, with proven ability to improve processes and ensure customer satisfaction. Adept at collaborating across teams, identifying areas for improvement, and implementing performance enhancements to deliver exceptional customer experiences.

Experience

  1. Account Specialist

    American Express

    Oct 2025 — Present · Gurugram, IN

Education

  • CCS (Chaudhary Charan Singh)University

    Bachelor's degree, Business/Commerce, Accounting

    2017 — 2020

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Fahad Shamsi — Account Specialist at American Express in Gurugram, HR, IN | Unifers