Fahad Rao Riaz
Senior Salesforce Product Manager @Enpal
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WORK HISTORY
Senior Salesforce Product Manager @Enpal
Berlin, DE
EDUCATION
University of Engineering and Technology, Taxila
Bachelor of Engineering - BE, Mechatronics
ABOUT FAHAD RAO RIAZ
Hello, I am a seasoned business analyst with overall 11+ years of industrial experience in a global IT market. Currently practicing Adobe Marketo as an Admin, a developer and Quality Assurance following SAFE Agile practices. Being an Admin I am continuously monitoring and fixing Marketo-Salesforce Sync errors and monitoring there trends throughout the year. Getting tasks from azure DevOps, and delivering throughout the sprint iterations.In my almost 10 years of experience as Solutions Architect and Analyst with Elixir technologies, I had worked with fortune 500 customers, provided them professional services on Elixir\'s SAAS based CCM (Customer Communication Management System) products i.e. Tango+ and integrated services Liferay. There I worked as team lead, managed numerous complex projects. Major customers: America\'s - UHC, Horizon BCBS NJ, Excellus BCBS NY, Anthem, SE2, etc.Asia Pacific: Fuji Xerox Hong Kong, Fuji Xerox Malaysia, Fuji Xerox Singapore, Astragraphia Indonesia, Great Eastern Life Singapore and Malaysia, Manulife Hong Kong, Manulife Indonesia, Astralife Indonesia, Delaware Singapore.Middle east: Nizwa bank Oman.Onsite Travels: Hong Kong, Singapore, Malaysia, Indonesia.Elixir Tango journey:Being Solution Architect and Analyst, out responsibilities included following:Requirements gathering and analysisSolution ArchitectureEstimationProject Planning with PMO\'s (Agile + Waterfall)Scope of Work documentation / Proposals CostingProof of concepts creations and demosTeam planning (Tasks assignments with Jira)Implementation and Delivery in phase approachSIT>UAT>PROD Go Live support and Sign offs on each stage.Elixir Tango work:We were helping clients from fortune 500 companies automating their generation of complex dynamic documents for their millions of customers i.e. transaction statements - bank statements, telecommunication billings industry, policy documents healthcare industry, policy documents for financial Insurance industries, ID Cards solution, etc.Elixir products take data from external systems i.e. data files, Databases > Data messaging logics for implementing business logics (data masking, conditions, filter / sorting, Omni channel delivery setup, databases integration, FTP/SFTP, Notification setup etc.)> Complex Layout designer > Setup automation for print in Postscript/ PDF formats, enveloping, document archiving in Alfresco solutions etc.Plus I was working closely with Product management and Engineering teams, helping them as business stakeholder reporting them Product enhancements, refinements, QA/QC etc.
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