Fahad Rahman

About Fahad Rahman

A results-driven Customer Relations Specialist at JR Technologies, I bring over 15 years of experience in Business Process Outsourcing (BPO), integrating my expertise in Digital Marketing, SEO strategies, and Web Design to optimize operations and deliver superior client solutions. My passion lies in leveraging the internet\'s transformative potential to reshape businesses and create diverse opportunities.I am passionately committed to harnessing the potential of the digital landscape, believing in its transformative capacity for businesses and its capacity to create new avenues of success. I have made my client\'s businesses grow from zero to hero.Previously, as a Subject Matter Expert at People Energy in Melbourne, I honed my skills in navigating the Australian energy market, consistently exceeding team objectives while ensuring unparalleled customer experiences. My role encompassed Data Management, Comprehensive Process Training, Adept Handling of Customer Escalations, Managing Voice Recordings in the server, and Quality control to meet the compliances of the Australian Energy Market.My professional journey has been complemented by a commitment to continual growth, as evidenced by my pursuit of certifications in Google Analytics, Proposal Writing, and Social Media Marketing. These certifications stand as testaments to my dedication to staying at the forefront of industry trends and enhancing my skill set.Driven by a fervor for optimizing customer relations and operations, I strive to deliver customer-centric solutions, employing a diverse skill set that adds value across various business dimensions.Do contact me to participate in the new journey of the Digital Era. The world is changing rapidly so let\'s be a part of this new change.

Experience

1. Customer Relations Specialist

   Jr Technologies Web Pvt Ltd

   Mar 2020 — Present · Kolkata, IN

   Digital Marketing | SEO | Custom Web Designing | Virtual Assistant | Business Development

Education

• Elias Meyer

  I.S.C

• Elias Meyer School

  I.S.C

Skills

• Business Development
• Digital Marketing
• Customer Service
• Project Management
• Marketing
• Microsoft Office
• Sales
• Social Media Marketing
• Microsoft Excel
• SEO
• Smo
• Internet Marketing
• Payroll Services
• Account Management
• Team Management
• Online Marketing
• U.k. Generally Accepted Accounting Principles (Gaap)
• Marketing Strategy
• Strategic Planning
• Product Management
• Business Strategy
• Accounts Payable & Receivable
• E-Commerce SEO
• Management
• Leadership
• Marketing Communications
• Social Media
• New Business Development
• Customer Relationship Management (Crm)