Fahad Ali Baig Mirza

Sr Servicenow Developer @Kinsale Insurance

Richmond Valley, AU

Customized and enhanced ServiceNow forms and workflows to optimize the Service Portfolio Management process.• Involved in Designing, Development and Implementation of Service Portals for customizing portal Pages using Jelly Script and Ul Macros.• Involved in Configuration, Web Services, Catalog Client Scripting, SOAP, Developing complex workflows.• Successfully implemented ServiceNow ITSM/ITBM/ITOM/ITAM/CSM (Paris, Quebec) modules within given timeline and under budget.• Developed and maintained project plans, timelines, and resource allocations using ServiceNow\'s Project Portfolio Management (PPM) module.• Configured multiple Catalog Items and Order Guides Front-end components using JavaScript, Rest, Web services, CSS3, HTML5, Jelly Script, Angular JS.• Deployed workflows and in customizing the applications in ServiceNow using Java script, Jelly, AJAX, CSS and HTML.• Created functional and technical specifications documents for various ServiceNow modules.• Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog Management, CMDB in ServiceNow.• Able to code programs of high complexity; derive logical processes on technical platforms; engage in performance/integration testing, business and technical analysis, data analysis; data modeling; and build screens, windows, and reports of high complexity. • Designed and implemented comprehensive ServiceNow playbooks to standardize incident response processes and improve operational efficiency.

University of the Cumberlands Graduate and Online

Master's degree, Information Technology

Osmania University

Bachelor's degree, Computer Science