Felipe Ferreira
Sales Operations and Systems Coordinator @Shearwater Research
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WORK HISTORY
Sales Operations and Systems Coordinator @Shearwater Research
Ричмонд, BC, CA
EDUCATION
eClass
Diplomado, Marketing y Ventas
Universidad Autonoma de Chile
Ingenieria Comercial, Administración y gestión de empresas, general
Universidad Adolfo Ibáñez
Diplomado online, Estrategia y Control de Gestión
Universidad Adolfo Ibáñez
Master of Science - MS, Marketing y Direccion Comercial
ABOUT FELIPE FERREIRA
Multilingual marketing and operations professional with over a decade of international experience across supply chain management and customer experience, and process optimization. I hold a Master’s in Marketing & Sales Management from Universidad Adolfo Ibáñez and have worked across multiple industries, including technology, retail, e-commerce, and construction.My career highlights include leading the contact center team for Microsoft Latin America, coordinating logistics operations across Canada, and managing cross-functional teams to drive service excellence. I specialize in streamlining processes, improving customer experience, and delivering results through collaboration and data-driven strategies.Now based in British Columbia as a Canadian permanent resident, I’m focused on continuing to grow my career in marketing operations, logistics, or customer experience — contributing to organizations that value innovation, efficiency, and global perspective.
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