Fafa Charles Akpalu.

Senior Analyst - Servicing Strategy & Transformation Gs @American Express

Phoenix, AZ, US

Support the business with process mapping, identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.• Query and analyze large sets of data to draw conclusions and make recommendations to the business using statistical models and data mining techniques combined with business and operational knowledge.• Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.