Fadya Abdul
Supervisor, Customer Service Centre @Grainger Canada
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WORK HISTORY
Supervisor, Customer Service Centre @Grainger Canada
Edmonton, AB, CA
Principal Duties & Responsibilities- Responsible for the direct management and supervises the daily operations of up to 15 front line team members that support internal and external customers. Plans, directs, monitors, and evaluates workflow. Coordinates work activities, assigns goals to meet operational requirements- Provides regular 1:1 behavioral coaching and situational leadership to drive sustained individual and team performance- Assists team members to ensure resources are available to complete daily work- Reviews performance metrics, diagnoses root cause of underperformance and develops informal and formal improvement plans- Monitors phone calls on a regular basis and scores those calls based on quality standards- Keeps team informed of process improvements and changes and solicits feedback- Participates in the selection/hiring process and supports on-boarding/training of new hires- Celebrates team and individual successes and drives higher employee engagement- Identifies and recommend operational improvements.
EDUCATION
CDI College
Human Resource and Payroll Coordinator, Human Resources Management/Personnel Administration, General
MacEwan University
Bachelor of arts, Psychology
ABOUT FADYA ABDUL
Human Resource and Payroll Coordinator graduate with 5 years of management experience including but not limited to hiring,onboarding, employee benefits and team development, performance tracking methods and HR records. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management.
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