Fadrique Louie Saenz
Source of Support Representative @Southwest Airlines
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WORK HISTORY
Source of Support Representative @Southwest Airlines
Dallas-Fort Worth, TX, US
Provides 24/7 frontline support to our Employees at the Stations, Centers, Customer Relations, Marketing, Technology, and any other department that requires technical assistance with application errors.•Enables our Frontline Employees to improve the Customer Experience by providing efficient solutions and education.•Uses good judgment to analyze problems and choose appropriate solutions, in order to resolve Internal and External Customer needs. Able to balance company resources and Customer Service.
EDUCATION
DeVry University
BACHELOR OF SCIENCE IN TECHNICAL MANAGEMENT
Keller Graduate School of Management of DeVry University
MASTER OF BUSINESS ADMINISTRATION
ABOUT FADRIQUE LOUIE SAENZ
Operations leader with big-picture understanding of organizational dynamics.•Adept at coordinating, planning, and delivering complex, high-quality projects within time and budget parameters in demanding environments.•Proven ability to significantly increase productivity and add efficiency while maintaining or improving quality of products and services.•History of maintaining, repairing, and re-configuring broad spectrum of expensive electrical and communication equipment to avoid purchasing expenditures.•Recognized by colleagues, leaders, and customers as dependable, deadline-focused team player with ability to effectively train staffs. •Poised professional with superlative interpersonal and communication skills, proficient at initiating and growing relationships with culturally diverse range of internal and external customers.
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