Fadi Hakimeh
Senior Technical Support Analyst @Laurentian Bank
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WORK HISTORY
Senior Technical Support Analyst @Laurentian Bank
Montreal, QC, CA
Analysis and troubleshooting of problems, and identification of alternative solutions.· Technical design and analysis.· Evaluation of user change requests, and delivery of working solutions.· Performance of programming necessary to the implementation of program changes, and definition of any necessary specifications.· An understanding of the systems in general, with special emphasis on the assigned area.· Performance of sundry tasks related to production support, including bug identification, program correction, correction of corrupt files, and system documentation.
EDUCATION
Herzing College
Diploma, Network and System Administration/Administrator
University of Kalamoon
Bachelor’s Degree, Communications & Electronics Engineering
Herzing College
Diploma of Education, Network and System Administration/Administrator
SKILLS
ABOUT FADI HAKIMEH
Senior IT support Specialist:Dedicated hardworking with couple of years experiences in globally-recognized companies.Technical analyst with new challenges, solutions-oriented IT Professional with proven success designing, high-performance technical solutions to meet challenging business needs.Have a solid knowledge of LAN and Infrastructure support.Proven expertise in supporting and troubleshooting hardware issues with ITIL and best practices.Have demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the \"go-to-person\" for immediate resolution to technical issues.Organize, take-charge professional with follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.IT Team lead:Interviewing new staff membersIdentifying any areas of concern that could impact the performance of team membersResolving any employee conflicts quickly and efficientlyProviding hands-on direction for all activities and projectsCommunicating any pertinent information regarding project timelines, goals, or objectives to team membersMaximizing productivity by scheduling available staff members to the appropriate shift or projectDeveloping, managing, and monitoring relevant budgetsEnsuring customer inquiries are responded to
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