Fadi A.
Seasoned tech professional certified in Project Management & Cybersecurity. Strong experience in SaaS & Payments within Automotive, Education, and Music technologies.
- Role
- Account Manager at Heartland School Solutions
- Location
- Long Beach, CA, US
- LinkedIn followers
- 500 followers
About Fadi A.
Currently working with myKaarma as a Deployment Manager on the Payments team, where we…
Experience
Account Manager
Mar 2024 — Present · Los Angeles, CA, US
Establish and maintain good working relationships with school district food service personnel, school district IT representatives and technical consultants, internal first level personnel, peers, internal software developers, internal quality assurance personnel, and internal sales personnel- Build and maintain strong working relationships with customers while monitoring andmanaging customer technical issues & support escalations effectively to ensure timely resolution of customer issues- Provide weekly, monthly, quarterly and yearly reports for each assigned district- Support and effectively communicate published standards for wiring and hardware requirements, installation methodologies, and network requirements, both internally and externally- Periodic Installation and Training of software/hardware for clients either on-site, or via remote connection- Log & escalate design, reliability, and maintenance problems to the Development, Product & Q/A team leads- Perform pre-sales functions & generates leads for sales representatives. Provide sales teams with leads for potential customer upgrades by answering technical or design inquiries- Facilitate and administer training, as necessary, at various company sponsored training seminars; develop associated training curriculum and materials- Perform and conduct periodic meetings and on-site visits to resolve issues. Thoroughly document interactions to assist with senior level management district evaluations.
Skills
- Event Management
- Music Production
- Microsoft Excel
- Music Journalism
- Social Media
- Leadership
- Microsoft Office
- Sales
- Social Networking
- Social Media Marketing
- Public Speaking
- Event Planning
- Customer Service
- Music
- Entertainment
- Music Industry
- Audio Recording
- Marketing
- Public Relations
- Digital Media
- Blogging
- Microsoft Powerpoint
- Microsoft Word
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