Fadekemi Kawonise
Servicenow Consultant- (Business Analyst Tester Developer) @Infosys
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WORK HISTORY
Servicenow Consultant- (Business Analyst Tester Developer) @Infosys
TX, US
Implemented and supported ITSM Applications and Modules• Implemented and supported HRSD Applications• Implemented and supported CSM Applications• Gathered business requirements from business stakeholders, transformed them into user stories and Acceptance criteria.• Configure and develop various Service Catalogs• Deployed Update Sets between instances. • Facilitated requirement gathering Workshops.• Created Test Plan, Test Cases, Test Scripts, Test Summary and Traceability Matrix documents.• Created Report as Needed• Conducted “Train the Trainer” sessions to train Client/Business Owners and End Users as needed• Document and Develop requirements throughout the ServiceNow Platform• Responsible for enhancement and support of HRSD / CSM and ITSM modules such as Service Catalog, Knowledge Management, Incident Management, Change Management, Problem Management, Asset Management, Case Management, Virtual Agent Chat, Agent Workspace, In ServiceNow.• Follow architecture governance structures, methodologies, and compliance activities to maintain regulatory compliance with enterprise ServiceNow standards.• Performing data migration through import set.• Configuration of ServiceNow modules, Applications, Forms, Email Notifications, etc.• Participated and Lead Scrum Event such as Sprint Planning, Daily Stand-up, Sprint Review and Retrospective.
EDUCATION
Olabisi Onabanjo University
B.Sc. (Hons), Computer Science
SKILLS
ABOUT FADEKEMI KAWONISE
IT Professional with over 6 years’ experience as a ServiceNow Consultant and extensive knowledge of ITIL best practices. I have spent most of my career working in an AGILE environment, improving different companies, process/product owners and other stakeholders to enhance and implement applications, modules and processes on ServiceNow platform as well as leveraged ServiceNow out of the box capabilities to drive business needs and enriched service delivery.
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