Marcus Said
Autocenter Manager @Halfords
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WORK HISTORY
Autocenter Manager @Halfords
Leeds, GB
Oversee daily operations, ensuring efficient workshop performance and high-quality service delivery.• Manage budgets, monitor KPIs, and drive profitability through effective resource management and upselling opportunities.• Lead, train, and motivate teams, setting performance targets while maintaining high standards of health and safety compliance.• Serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience.• Build and maintain strong relationships with suppliers, manage stock levels, and ensure compliance with industry regulations, including MOT standards, certifications, and DVSA guidelines.• Enforce health and safety regulations by conducting risk assessments, implementing preventative measures, and providing ongoing safety training to ensure a safe working environment.• Ensure all services and repairs meet legal and regulatory requirements, maintaining the highest standards of operational safety and quality assurance.• Identify business development opportunities and implement strategies to enhance growth and competitiveness.
EDUCATION
Nacro
Higher National Diploma
Hinde House
Diploma
ABOUT MARCUS SAID
At the helm of Halfords\' autocenter operations, my focus lies in steering our team towards excellence in service delivery and workshop performance. The journey from a Garage Manager at Wilco Motosave to my current role has honed my ability to drive profitability, manage budgets effectively, and excel in customer relationship management.With a robust background in both logistics and the automotive industry, my commitment is to foster a culture where operational efficiency and team development are paramount. Our achievements at Halfords include maintaining high standards of health and safety, ensuring customer satisfaction, and cultivating strong supplier partnerships.
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