Fabrizio Santi

Customer Operations Specialist @Woolrich

Bologna, IT

partner with Supply Chain Departments and the Warehouse, ensuring that Customer Service\'s workflows and tasks are followed and communicated correctly and on time- manage both employees\' and sample orders (for sales & marketing campaigns) together with destocking activities- support USA and Japan partners in prompting shipments and as customer service referent- provide useful insights on workflows and suggest action to make them smoother ad efficient- promote continuous improvements, taking the Customer Service Team to a constantly increasing high level of service- make sure that operating procedures and tasks are standardized to facilitate workflows- prepare reports and analysis on Customer Service\'s performance with data collected from the customer service functions- take care of on boarding and on the job training of new Customer Service members- facilitate a clear and efficient communication between Customer Service and the Logistic Department, Operations Management, Marketing, Sales and all other departments involved- support Customer Service teams through required changes.

ITGC F.LLI Paolini

Diploma, Ragioneria