Fabricio Silva
Project Manager | IT | SAP CCS | SAP IS-U | AMS | Contract Manager | Billing | Utilities | Operations Manager
- Role
- Lead Analyst SAP at Avangrid
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Fabricio Silva
18+ years of experience in digital transformation, mostly focused on digitalizing and…
Experience
Lead Analyst SAP
Feb 2025 — Present
Responsible for prioritizing of Non-SAP and SAP applications including developing solutions, configuration changes, reporting capabilities to meet ongoing end user requirements for these applications. Serve as the primary contact for Meter related business areas, end users and vendors who support our overall application library.Analyze current business processes and scenarios; creates solutions thru design, configuration, or custom development that meet client needs. Prepare specifications and test business solutions according to functional and technical requirements.Act as a team leader for Meter Applications Team. This includes being the lead in prioritization and planning of Meter Applications.Provides timely and accurate solutions to business areas including unresolved user requests from the service desk.Prepare specifications and documentation for changes provided by IT Support staff.Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials and training materials.Provides on-going end user training and end user support as required.Develop innovative ideas to use functionality not currently being utilized.Responsible for Disaster Recovery planning and execution.Working with vendors to implement application changes or help discover solutions.Work at times directly with the support teams in developing application changes to fit customer needs. This includes but is not limited to develop and implement solutions for MDM, MV90, MV-Web, Allegro, Tesco, PowerSpring (Metretek), ADM, FWM, FD tools, FCS, SAP and support upgrades for various applications.Coordinates the definition, review, testing and approval of security access for a specific user group.
Education
Instituto Paulista de Ensino e Pesquisa
Bachelor Administration
2003 — 2006
FGV - Fundação Getulio Vargas
Post-Graduation Business Administration
2007 — 2009
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