Fabricio Sales
Senior Analyst at LogicalisUS
- Role
- Senior Analyst at LogicalisUS
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Fabricio Sales
Currently employed as a ServiceNow Project and Support Engineer, I am adept at gathering…
Experience
Senior Analyst
Apr 2021 — Present · West Chester, OH, US
ServiceNow development, administration and support, including administrative tasks, troubleshooting, and performance improvements, including but not limited to:o Service Catalog: build and update catalog itemso Business Rules, UI Action, Client Scripts, UI Macros, UI Policeso ACLs and Data Segregation (domains)o Workflow & Flow designero Reporting and Dashboardso Form field updates, custom fields, custom forms, listso Upgrades/monthly patchingo Custom Integrations (REST APIs, SOAP, e-mails, OOTB plugins, data sources)o Custom Applications developingo Release managemento AIOPs implementation to improve operational MTTRo Surveyso Identity Provider (SSO)o Archive Rules and Deletion Rules, Performance improvemento SLAso Knowledge Baseo Data Migration and Onboarding Processo Scripting and automation (scheduled jobs)• Gather requirements and perform data analysis, automation of processes using workflows, business rules, and scripts.• Develop integrations standard integration APIs (Integration Hub).• Develop automation for Self-Resolution, Self-troubleshooting and Fulfillment (ResolveSystem + ServiceNow)• Implementation of Discovery/Monitoring tool (LogicMonitor)• Coordinate projects to implement global tools like Discovery tools and MoM.• Azure Active directory and SSO implementation
Education
Fundação Getulio Vargas
Master of Business Administration (MBA)
2012 — 2014
USP - Universidade de São Paulo
Bachelor’s Degree
2002 — 2006
FGV
Master of Business Administration (MBA)
2012 — 2014
Skills
- IT Service Management
- Systems Management
- Ca Performance Management
- Netcool
- Outsourcing
- Itil
- Ca Spectrum
- Nms
- Pre-Sales
- Linux
- Operating Systems
- Network Administration
- Java
- Servicenow
- Integration
- Ibm Tivoli
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