Fabio Correa
- Role
- Director of Business Analytics at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Fabio Correa
Director of Business Analytics at Microsoft leading predictive analytics solutions…
Experience
Director of Business Analytics
Sep 2021 — Present
Leading the modernization of the customer and partner satisfaction measurement strategy and tools for Microsoft, involving marketing, sales, support, product development, and operations under a unified framework, giving the CEO and his direct reports an unprecedented “One Microsoft” view of customer and partner feedback, identifying opportunities for improvement and driving the right accountability for solving issues, impacting the work of 80k+ employees. As a result, the initiative will land the “Customer Obsessed” culture by helping employees understand their contributions within their areas of responsibility. • Democratizing access to Artificial Intelligence and Machine Learning capabilities to internal communities of analysts and CX practitioners
Education
SMU Cox School of Business
Certificate, Mid-Management Certificate Program (short Executive MBA)
2001 — 2002
Touro University Worldwide
Doctorate in Business Administration
Northwest University
Interdisciplinary Studies on Business Management and Sciences, Business Administration and Management, General
Northwest University
Master of Science - MS, Research and Experimental Psychology
USP - Universidade de São Paulo
Electrical Engineer, Computer Science
1989 — 1993
MIT Sloan Executive Education
Executive Certificate in Management and Leadership, Machine Learning/Artificial Intelligence
Skills
- Strategy
- Azure ML
- Cooking
- Mobile Devices
- Relationship Marketing
- Analysis
- Data Science
- Customer Satisfaction Research
- Process Improvement
- Cloud Computing
- Vendor Management
- Team Leadership
- Business Analysis
- Market Research
- Design of Experiments
- Cross-Functional Team Leadership
- Business Strategy
- Emerging Markets
- Statistical Data Analysis
- Global Processes
- Digital Marketing
- Value Selling
- Qualitative Research
- Community Management
- Power Bi
- Program Management
- Coaching
- Bi/Reporting
- R
- Microsoft Sql Server
- Product Management
- Strategic Planning
- Business Development
- IT Service Management
- Microsoft Technologies
- Sharepoint
- Change Management
- Social Media
- Management Consulting
- Quantitative Research
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