Fabio Paolo Mazzone
Service Operations Manager @Philips
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WORK HISTORY
Service Operations Manager @Philips
Genoa, IT
Leading improvement initiatives and special projects in customer services. Amongst notable contributions-adoption of automation and artificial intelligence in customer services-profile, processes, tooling for technical account management role and function-ad hoc engagement for retention of top and strategic accounts
EDUCATION
Europa Business School - Inspiring Education
European project Planning
Talent Garden
Business Data Analysis, Analytics, Machine Learning, Big Data, Business Inspiration
Università degli Studi di Genova
MD, Engineering, Health Care
SKILLS
ABOUT FABIO PAOLO MAZZONE
Transformation leader who builds and scales new capabilities in complex, regulated healthcare IT environments. Track record of driving innovation where traditional approaches have failed: deploying Europe\'s first cloud-based national healthcare data center, implemented AI-driven service automation and organizational change across hundreds of professionals without direct authority.Energized by challenges that require both data-driven analysis and stakeholder influence to create lasting impact. Proven ability to navigate acquisitions, regulatory constraints, and cross-functional complexity while maintaining focus on measurable business outcomes.Core Capabilities: Digital transformation in regulated industries | AI and automation adoption | Cross-functional program leadership | Strategic change management | New capability development | Stakeholder influence
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