Fabio Okubo
- Role
- Product Support Analyst at Bullhorn
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Fabio Okubo
Disney Aspire graduate with a Masters of Science in ICT Software Design and Programming…
Experience
Product Support Analyst
Oct 2025 — Present · Boston, MA, US
Delivered high-quality customer support across phone and email channels using SaaS Salesforce CRM ensuring timely and effective resolution of inquiries.Diagnosed B2B customer challenges by combining technical knowledge with business context, identifying root causes and minimizing operational impact for Bullhorn SaaS ATS/CRM Resolved complex technical and product-related issues using critical thinking and sound judgment, improving customer satisfaction and reducing repeat cases.Collaborated with cross-functional teams and escalated issues through defined pathways to ensure efficient and accurate problem resolution.Maintained proactive communication with customers, providing regular updates and managing expectations throughout the support lifecycle.Contributed to the global knowledge base by documenting solutions, improving team efficiency and consistency in issue resolution.Consistently met or exceeded key performance metrics, including response time, resolution time, and customer satisfaction scores.
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